FAQ
Orders & Shipping
If you have not received an order confirmation e-mail from us, please check your spam folder. We sent order and shipping confirmation e-mails with every order. If you don’t see it in your spam folder, please e-mail us at hi@chumsandcherubs.com.
Chums & Cherubs jewelry is handmade to order and can therefore take up to 7-10 days to be designed and handcrafted. We take your order in process as soon as it is placed. Each piece is hand-inspected by our team ensuring a beautiful bracelet that is nothing short of perfection.
Once we have finished creating your personal keepsake bracelet, we will inform you by e-mail that it is on it’s way to you!
We are unable to make any changes to the shipping address after the order has been placed. We apologize for any inconvenience. For any issues please contact us at hi@chumsandcherubs.com
Our orders are processed quickly and are custom made so therefore we are unable to cancel and/ or refund placed orders.
We do not offer exchanges on any personalized custom made items. On other items we offer a 30-day exchange policy. For this option please look at your Returns Policy.
No, unfortunately not. All of our pieces are custom and hand made and go through a 6-step process to be created. Therefore our orders take 7-10 days to be created and we are unfortunately unable to offer next day deliveries.
Once an order is placed we are unable to add items. The next order is treated as a separate order.
Jewelry
Chums & Cherubs jewelry is produced entirely or mostly by hand. From the design of the photos and text to the creation of your bracelet, everything is custom-made and done by hand to create your unique piece of jewelry.
Yes, to make your unique piece of jewelry we go through a thorough process of approving the photos, digital photo and text design, printing followed by the craftsmanship of securing your photos onto the piece of jewelry and making your final bracelet. This is why our orders cannot be send on next day delivery and take a bit more time and love to create.
Our bracelets come standard with either 2 or 4 charms. They can hold up to a maximum of 6 charms. If you would like to place an order for a bracelet with 6 charms you can choose the 4-charm bracelet and additional charms in your order.
Yes, you can! This is a great idea to match your bracelet with different outfits. You can easily remove the charms and slide them onto your other bracelet and switching it up! You can order separate bracelets without charms here.
No, the items and especially the photo cabochon are not waterproof. We highly recommend to avoid contact with water, remove the bracelet before shower, swimming and exercise. Also avoid contact with perfumes, lotions, soaps and cleaning products. These solutions may damage the photo underneath the cabochon, the layer of gold, silver or rose on the charms or leather and will cause fading of the photo or tarnishing and discoloration of the materials.
Yes! We love making people happy and know you do too. We offer gift cards and we ship it off in super cute gift-ready packaging that is sure to surprise your loved one! You can find our gift cards here.
At Chums & Cherubs we feel that every single order should be gift packaged so that is exactly what we do! Whether you are buying for yourself or gifting to a loved one; opening up your beautiful bracelet will be surprise in itself!
The charms are made of nickel free high quality metals so are well protected and should not change color under normal circumstances. However, the charms are not made of precious materials and are there for not made to last a lifetime. It can show signs of oxidation but this completely depends on the amount of exposure to moisture and chemicals. For long term use we recommend to keep your keepsake away from water, moisture, perfumes and chemicals, store it in our jewelry pouch and regularly wipe it down.
To minimize the chance of scratches, separate your jewelry into a compartmentalized (jewelry) box, and store each bracelet in one of our soft flannel pouches. Storing your jewelry somewhere with relatively low humidity will also minimize oxidation issues so don’t leave them in a bathroom or near showers.
We understand it is difficult to choose between so many beautiful bracelets! Unfortunately we do not have any stores but don’t sweat it, we come to many markets where we love to meet you. You can see, feel and try on our bracelets for yourselves. Keep track of our socials to find out where we pop up next! We have another super fun option which is to book us for a Jewelry Party with your friends. You can find out more about these awesome parties here.
We do not give refunds on gift card values. But fear not, we have plenty of beautiful pieces that you can add. How about a separate different colored bracelet to switch it up? You can find them here.
Materials
Our bracelets are made of genuine Italian cuoio leather, combined with beautiful DQ European metal charms with Polaris Elements polyester cabochons.
Our bracelets are 43cm long and 8mm wide, perfect for a 16-20 cm wrist size. They have a very conveniently adjustable clasp so you can easily wear it on your perfect size! The size of the charms is about 14mm and the photo cabochons are 12mm.
No, the clasp is attached to the bracelet and always comes in silver, even if you choose gold or rose gold charms. The good news is that the clasp will be underneath your wrist and it will not be visible at the same time.
Photos & Text
It is true that certain photos come out nicer than others. We want all of your bracelets to be as beautiful as can be so therefore we give you clear guidelines in our ‘Photo Guidelines’ in the photo section in each product in our shop. We recommend you to use original high resolution photos that are bright, preferably with a clean background. We find that photos taken by a professional photographer
usually work best.
No, we want your bracelet to be as beautiful as possible and therefore we highly recommend only using original high resolution photos. Unfortunately, whatsapp applies compression to the photos leaving them in very poor image quality and we cannot use them.
No, we want your bracelet to be as beautiful as possible and therefore we highly recommend only using original high resolution photos. Unfortunately, making a screenshot leaves a very poor image quality and we cannot use them.
No, unfortunately not. Because our cabochons are small (12mm) we can only fit a maximum of 8 characters on it. Otherwise it will simply not look clear or nice. However, if your text exceeds the maximum characters you can also choose a shorter nickname instead.
